Website: https://automatedcollections.com/
Automated Collection Services, Inc. (ACSI) is a third-party debt collection agency based in Goodlettsville, Tennessee, at 304 Northcreek Blvd, Goodlettsville, TN 37072. The company describes itself as “Your Recovery Solution Since 1988,” and provides accounts receivable recovery and bad debt collection services to clients across multiple industries. ACSI works with organizations in the education, healthcare, government, and financial sectors, offering recovery strategies built around compliance, technology, and client service.
Services
ACSI provides a range of debt recovery and accounts receivable management services, including:
- Third party bad debt collections
- Custom portfolio and omni channel strategies for all debt types
- Implementation of AI technology in the collections process
- Credit reporting to the major credit bureaus
- Dispute resolution handling
- Canned and custom reporting options
- Compliance with applicable state and federal laws and Consumer Financial Protection Bureau (CFPB) requirements
- Dedicated client liaison support
- Individualized invoice and remittance settings for each client
The company emphasizes tailored recovery programs designed to fit the needs of different debt types and client portfolios, supported by technology and ongoing reporting.
About
Operating since 1988, ACSI focuses on continuous improvement and ethical recovery practices. The company’s stated mission is that “ACSI will provide continuous improvement for the benefit of our clients, employees and the company and we will treat everyone in a fair and friendly manner with dignity and respect.” Its industry focus spans education, healthcare, government, and financial clients, and its compliance posture is built around adherence to state and federal collection laws and CFPB requirements.
Location & Contact
Address: 304 Northcreek Blvd, Goodlettsville, TN 37072
Phone: 800-467-2316
For consumers, the company operates a dedicated resource at ConsumerHelpACSI.com for debt inquiries and payments.
Additional Information
The company’s service model is built around adapting its recovery approach to each client’s portfolio. ACSI offers custom portfolio and omni channel strategies designed for all debt types, meaning it can tailor outreach and recovery methods to the specific accounts a client places with it. The agency reports credit information to the major credit bureaus, manages consumer disputes, and provides both canned and custom reporting so clients can track recovery performance. Individualized invoice and remittance settings allow each client to receive funds and documentation according to its own preferences, and a dedicated client liaison serves as a single point of contact for ongoing communication.
Compliance is presented as a central element of the company’s operations. ACSI states that it operates in compliance with applicable state and federal laws and Consumer Financial Protection Bureau requirements, which govern third-party debt collection practices. The company also highlights its use of AI technology within its collections process, positioning technology as a tool to support its recovery strategies. Its consumer-facing portal at ConsumerHelpACSI.com gives individuals a channel to make inquiries about a debt and to submit payments directly.
ACSI is a Better Business Bureau accredited business and a recipient of the BBB Torch Award for Ethics. The company has also been recognized as a Tennessean “Places to Work” honoree across multiple years. These recognitions reflect the agency’s emphasis on ethical conduct and workplace culture alongside its recovery services. Its combination of credit reporting, dispute resolution, custom reporting, and dedicated client liaisons is positioned to serve clients managing receivables across regulated industries such as healthcare, education, and government.
Profile compiled from the company’s official website (automatedcollections.com).