Website: https://primecare-nashville.com/
PrimeCare Transport Services, operated by For Senior Help, LLC, is a non-emergency medical transportation provider serving patients, seniors, and people with disabilities in Tennessee. The company provides one-on-one, point-to-point assisted transport, with Nashville among its primary service areas. Its stated purpose is to bring compassion, care, dignity, and respect to those in its care, and it positions itself as an assisted transport service rather than an emergency provider.
Services
PrimeCare offers several categories of transport. Ambulatory transport serves mobile passengers who need minimal assistance. Wheelchair transport uses wheelchair-accessible ramp vehicles and can accommodate electric and bariatric wheelchairs. Stretcher transport covers cot, gurney, and bedbound passengers, including bariatric stretcher needs. The company also offers leisure trips, described as non-medical outings for seniors and people with disabilities.
The fleet is built around Toyota Sienna minivans equipped with fold-down rear ramps rather than mechanical lifts. According to the site, vehicles can carry two wheelchairs plus three ambulatory passengers, or one full stretcher, and carry five-star crash ratings with side airbags. The company emphasizes assisted, point-to-point service in which passengers are helped from door to door.
About
The company was established in early 2015, with its first trip on April 14, 2015, and is led by owner and CEO Ty Jones. According to the site, the operation grew from three vehicles in 2015 to more than 13 vehicles by 2016 and reports more than 8.7 million miles of service to date. The company describes expansion into Colorado Springs in 2018, Jackson, Tennessee in 2019, and Nashville in 2020, with further expansion into Clarksville, Lebanon, and Murfreesboro described for 2025. Drivers are required to hold a clean driving record of three or more years and maintain First Aid, CPR, and AED certifications, and the company states that less than one percent of applicants are hired. PrimeCare describes itself as Tennessee EMS licensed and certified by the Tennessee Department of Health, and lists membership in the Professional Network on Aging and a partnership with the Tennessee Commission on Aging and Disability.
Location & Contact
The company lists a Nashville office at 640 Spence Lane, Suite 101, and additional Tennessee service in Clarksville, Memphis, and Jackson. The Nashville and Clarksville phone number is (615) 933-6363. The company can also be reached by email at [email protected], and service is available 24/7 when scheduled. Payment is private pay only, accepted by cash, check, or credit card at the time of service; the company states that it does not accept insurance.
Additional Information
Trip requests can be submitted online through the website. The team listed on the site includes Ty Jones as owner and CEO, along with office, dispatch, fleet, and driving staff. Service areas span Nashville, Clarksville, Memphis, and Jackson in Tennessee, as well as West Tennessee, North Mississippi, and Eastern Arkansas.
Profile compiled from the company’s official website (primecare-nashville.com).